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Ordering
- Kit Shipping Information
We use a variety of carriers for shipping kits.
Please allow
at least 10 working days from the end of the scheduled
shipping week for the kit to be delivered.
It is
important to have your final payment at Van's Aircraft no
later than 15 working days prior to the scheduled shipping
date. This will allow time for the order to be processed
and crated. We cannot process, crate and ship the kit
until the payment has been received. If final payment has
not been received as scheduled, it can take up to 15 days
after receipt of payment for the kit to be scheduled into
the flow of orders and shipped.
Please examine
your order carefully and advise us of any necessary
changes or errors. Any changes to a kit order must be
received in writing. Postponements in shipping or
cancellations must also be in writing.
Kit
shipments are sent by truck and are collect, meaning you
pay for the freight charges when it arrives at your
door. The trucking companies with whom we do business
provide significant discounts only if we ship to an area
serviced directly by them. If you reside in an area not
serviced by the trucking company, they will inter-line
with a local trucking company, and your discount will be
removed. You can arranged to have your kit shipped to
the local terminal which would still provide you with a
discount, but you need to let us know if you would like
to do this. The trucking company is instructed by us to
call you prior to delivery, and at that time, you can
inquire about the freight charges and the methods of
payment they will accept. It is the responsibility
of the person receiving the freight to find a way to
offload the crates from the truck. The freight company
might help, but they typically don't carry forklifts or
dollies. You can also request
"liftgate" service for an added cost through
most freight companies. Quickbuild kits would require a
forklift or a lot of strong people to help offload.
Carefully
examine all of the crates and/or boxes upon arrival and note any
damage on the bill of lading that the freight company has
you sign.
This will greatly expedite your claim.
If you have damaged freight from a trucking company,
please contact them immediately to start the claim
process. Contact information can be found on the bill of
lading that you signed at delivery.
Van's Aircraft is not responsible for damaged freight, but
we will help you through the claim process.
Please contact our shipping department here at
Van's Aircraft immediately for
damaged shipments received from United Parcel Service, and/or
Federal Express.
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