Ordering Information and Policies
Please ensure that your order is complete before clicking on the 'submit' button.
Van's is not able to 'combine' or 'add to' web orders once an order has been submitted.
Web Orders are processed every business day
Monday thru Friday at 12PM (Noon), Pacific Time .
The following business day processed orders start getting packed.
We try to get orders packaged, and shipped out within 3 business days after receiving the order.
Shipping within 3 business days after receiving your order is our goal, but it is not a guarantee.
UPS - ( United Parcel Service)
FedEx - (Federal Express)
USPS -(United States Postal Service)
Shipments (within USA):
We ship UPS ground or FedEx unless you specify otherwise.
UPS/FedEx requires a street address - a post office box is not sufficient.
USPS (United States Postal Service) is available but only at your own risk as there is no tracking available.
UPS/FedEx Overnight, UPS/FedEx Two Day, UPS/FedEx Three Day are available at additional cost.
Shipments (outside USA):
FedEx and UPS:
Services require a street address - a post office box is not sufficient.
Both USPS Express and USPS Air Mail shipments are limited to $500.00
Service does not require a physical address - a post office box is ok. On small packages USPS Air Mail is available but only at your own risk as there is no tracking available..
All payments must be in US funds.
Credit Card Orders:
We only accept Visa, MasterCard or Discover Card.
Van's Aircraft does not keep credit card numbers on file. In order to process a credit card order, you must provide a complete credit card number along with the expiration date.
All items not manufactured by Van’s Aircraft are warranted by the maker. Return defective parts to the manufacturer, not to Van’s Aircraft.
There is a 10% restocking charge on any returned item. Any item returned must be in "AS NEW " condition, and be a product that we currently sell. It should also be in its original packaging. No opened software may be
returned. Custom manufactured components cannot be returned. Returns
on Avionics, Batteries, Electronics, Lighting components, and
Instrumentation (gauges) will only be accepted within 60 days of purchase. All other items may be returned within 2 years from the date of purchase. No construction documents, books or DVDs may be returned. Only the Original Purchaser may return items.
On occasion we may be out of an item you have ordered. We will generally ship items we have in stock and ship back ordered items as soon as they are available. However if the major part of the order must be back ordered, we will hold the entire order until the back order is filled. You can help by giving instructions on dealing with back-orders when you place your order.
Damaged, incorrect, defective, or missing items: Van´s Aircraft is not responsible for shipping damages, but please contact our shipping department here at Van´s Aircraft as soon as possible for damaged shipments received through United Parcel Service, Federal Express, and the United States Postal Service. For all damaged shipments received through a trucking company, please contact the trucking company directly. Any
shortages or incorrect parts must be reported immediately.
"Shipping Charges" To be fair to all of our customers, shipping charges are based on the dimensions, weight and destination of the packaged order and added to the order total at the time the order is shipped. The shipping charge will not show up in the "Total Price:" of your shopping cart but will be included in the total cost of your order.
Oversized and odd shaped packages may be subject to a crating charge.
Information Packs and Information Packs with "RV Story" DVD:
Shipping and crating charges do not apply to Information Packs and Information Packs with "RV Story" DVD when shipped by the United States Postal Service (USPS), Domestic: Regular, or International: Mail. For expedited and other types of shipping there is an additional charge to the customer.
Prices are subject to change without notice.
The Buyer is responsible for determining the Suitability and Application of the Product.
Van's Aircraft, Inc. has negotiated original equipment manufactures agreements (O.E.M.) with a few of our vendors. What this does is to make it possible for us to offer one time purchases for our RV builders at a reduced price over the normal list or even discounted prices typically advertised by the specific vendors. This is not to say that we will not sell to NON RV builders but only that we cannot offer the same low price to those people interested in our O.E.M. products. In most cases we are still able to offer the products for sale at very reasonable prices to the NON builder, simply call Van's and ask for a quote.
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